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Here you can find answers to the most common questions about using the Nomad Pay dashboard and managing your account.

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Account & Security

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Q: Do I need to complete KYB verification to start?

A: No. To ensure a frictionless onboarding experience, you can sign up and start accepting payments immediately without complex verification.

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Q: I lost my phone and can’t log in with 2FA. What do I do?

A: Please use one of the Backup Codes you saved when you first enabled 2FA.
  1. On the login verification screen, click the Use a backup code link.
  2. Enter one of your 8-digit backup codes.
  3. After logging in, we strongly recommend going to Settings > Account Settings to disable the old 2FA and set it up again on your new device.

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Q: Can I change my registered email address?

A: Yes. Go to Settings > Account Settings and click Change next to your email. Note that for security reasons, this action requires step-up authentication (password + 2FA) and verification from both your old and new email addresses. A: The link will immediately stop accepting new payments. Customers who visit the URL will see a message stating the link is currently unavailable. You can reactivate it at any time.

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Transactions & Funds

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Q: Why don’t I see my failed or pending transactions in the list?

A: The Transactions page is designed to be your final financial ledger. To keep your accounting clean and accurate, it only displays successfully completed payments.

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Q: What does “Non-Custodial” mean for my funds?

A: It means Nomad Pay never holds your money.
  • When a customer pays, the funds (minus the 1.5% fee) are routed directly from their wallet to the wallet address you configured in Settings > Receiving Addresses.
  • This happens in a single, near-instant blockchain transaction.

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Q: A customer paid with ETH, but I received USDC. Why?

A: This depends on your Receiving Address settings.
  • If you set USDC as your Default Token for Conversions, our system automatically swaps any non-whitelisted tokens (like ETH) into USDC before they reach your wallet.
  • This helps you avoid volatility and simplifies your accounting.