Account & Security
Q: Do I need to complete KYB verification to start?
A: No. To ensure a frictionless onboarding experience, you can sign up and start accepting payments immediately without complex verification.Q: I lost my phone and can’t log in with 2FA. What do I do?
A: Please use one of the Backup Codes you saved when you first enabled 2FA.- On the login verification screen, click the
Use a backup codelink. - Enter one of your 8-digit backup codes.
- After logging in, we strongly recommend going to
Settings > Account Settingsto disable the old 2FA and set it up again on your new device.
Q: Can I change my registered email address?
A: Yes. Go toSettings > Account Settings and click Change next to your email. Note that for security reasons, this action requires step-up authentication (password + 2FA) and verification from both your old and new email addresses.
Payments & Links
Q: What happens if I deactivate a payment link?
A: The link will immediately stop accepting new payments. Customers who visit the URL will see a message stating the link is currently unavailable. You can reactivate it at any time.Transactions & Funds
Q: Why don’t I see my failed or pending transactions in the list?
A: TheTransactions page is designed to be your final financial ledger. To keep your accounting clean and accurate, it only displays successfully completed payments.
Q: What does “Non-Custodial” mean for my funds?
A: It means Nomad Pay never holds your money.- When a customer pays, the funds (minus the 1.5% fee) are routed directly from their wallet to the wallet address you configured in
Settings > Receiving Addresses. - This happens in a single, near-instant blockchain transaction.
Q: A customer paid with ETH, but I received USDC. Why?
A: This depends on your Receiving Address settings.- If you set
USDCas your Default Token for Conversions, our system automatically swaps any non-whitelisted tokens (like ETH) into USDC before they reach your wallet. - This helps you avoid volatility and simplifies your accounting.