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Documentation Index

Fetch the complete documentation index at: https://docs.nomadpay.io/llms.txt

Use this file to discover all available pages before exploring further.

Here you can find answers to the most common questions about using the Nomad Pay dashboard and managing your account.

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Account & Security

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Q: Do I need to complete KYB verification to start?

A: No. To ensure a frictionless onboarding experience, you can sign up and start accepting payments immediately without complex verification.

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Q: I lost my phone and can’t log in with 2FA. What do I do?

A: Please use one of the Backup Codes you saved when you first enabled 2FA.
  1. On the login verification screen, click the Use a backup code link.
  2. Enter one of your 8-digit backup codes.
  3. After logging in, we strongly recommend going to Settings > Account Settings to disable the old 2FA and set it up again on your new device.

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Q: Can I change my registered email address?

A: Yes. Go to Settings > Account Settings and click Change next to your email. Note that for security reasons, this action requires step-up authentication (password + 2FA) and verification from both your old and new email addresses. A: The link will immediately stop accepting new payments. Customers who visit the URL will see a message stating the link is currently unavailable. You can reactivate it at any time.

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Transactions & Funds

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Q: Why don’t I see my failed or pending transactions in the list?

A: The Transactions page is designed to be your final financial ledger. To keep your accounting clean and accurate, it only displays successfully completed payments.

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Q: What does “Non-Custodial” mean for my funds?

A: It means Nomad Pay never holds your money.
  • When a customer pays, the funds (minus the 1.5% fee) are routed directly from their wallet to the wallet address you configured in Settings > Receiving Addresses.
  • This happens in a single, near-instant blockchain transaction.

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Q: A customer paid with ETH, but I received USDC. Why?

A: This depends on your Receiving Address settings.
  • If you set USDC as your Default Token for Conversions, our system automatically swaps any non-whitelisted tokens (like ETH) into USDC before they reach your wallet.
  • This helps you avoid volatility and simplifies your accounting.