> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nomadpay.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

Here you can find answers to the most common questions about using the Nomad Pay dashboard and managing your account.

## Account & Security

### Q: Do I need to complete KYB verification to start?

**A:** No. To ensure a frictionless onboarding experience, you can sign up and start accepting payments immediately without complex verification.

### Q: I lost my phone and can't log in with 2FA. What do I do?

**A:** Please use one of the **Backup Codes** you saved when you first enabled 2FA.

1. On the login verification screen, click the `Use a backup code` link.
2. Enter one of your 8-digit backup codes.
3. After logging in, we strongly recommend going to `Settings > Account Settings` to disable the old 2FA and set it up again on your new device.

### Q: Can I change my registered email address?

**A:** Yes. Go to `Settings > Account Settings` and click `Change` next to your email. Note that for security reasons, this action requires **step-up authentication** (password + 2FA) and verification from both your old and new email addresses.

## Payments & Links

### Q: What happens if I deactivate a payment link?

**A:** The link will immediately stop accepting new payments. Customers who visit the URL will see a message stating the link is currently unavailable. You can reactivate it at any time.

## Transactions & Funds

### Q: Why don't I see my failed or pending transactions in the list?

**A:** The `Transactions` page is designed to be your **final financial ledger**. To keep your accounting clean and accurate, it **only displays successfully completed payments**.

### Q: What does "Non-Custodial" mean for my funds?

**A:** It means Nomad Pay **never holds your money**.

* When a customer pays, the funds (minus the 1.5% fee) are routed directly from their wallet to the wallet address you configured in `Settings > Receiving Addresses`.
* This happens in a single, near-instant blockchain transaction.

### Q: A customer paid with ETH, but I received USDC. Why?

**A:** This depends on your **Receiving Address** settings.

* If you set `USDC` as your **Default Token for Conversions**, our system automatically swaps any non-whitelisted tokens (like ETH) into USDC before they reach your wallet.
* This helps you avoid volatility and simplifies your accounting.